Shippinng & Return
Shipping and Return Policy
We carry abundance of the stocks on our website and subject to availability we seek to deliver all orders within 2 business days. If the item is unexpectedly out of stock, we will inform you accordingly by email. You can choose to have the refund or replacement with other items.
We offer attractive shipping rate while using fast and reliable courier service. The shipping charges will be calculated automatically based on the destination country provided and the weight of the items ordered.
1. UPS (United Parcel Service)
We offer UPS service for customers in the United States and Canada. The delivery time is about 3 to 4 days and the shipping rate is as follows:
1st 0.5 kg = $19.00
Every subsequent 0.5 kg = $6.00
2. EMS (Express Mail Service) or TNT
We offer EMS service for customers from the rest of the world. In some cases we can change it to TNT at our discretion. The delivery time for EMS is about 5 to 7 working days and the shipping rate is as follows:
Special Rate for Express Service to UAE:
Special Rate for Express Service to South Africa:
Note: If the total weight of your order exceeds 10kg, we may upgrade your shipping to UPS or DHL under our discretion. The delivery time for these shipping options are much shorter.
You can check the tracking number of your shipment in your account after the package is shipped. You can track your items on the website of the Postal Service in your respective countries. If you are unsure of what tracking site should you use, you can track it here. In normal circumstances, the shipment takes about 5 to 8 working days to reach. For remote areas, it may take an additional 2 to 3 days to reach, depending on the location. Please email us at firstname.lastname@example.org . if you did not receive a tracking number after 5 working days from the date of order, or you did not receive he package after 14 days the package was sent.
If your order exceeds 1,000 pieces, we advise the order be sent by sea cargo or air cargo as it is more cost effective. We shall advise on the freight accordingly when such circumstances arise.
3. Registered Mail For Dropship Order
For drop ship of small quantity, customers can choose to ship the items by registered mail, which is cheaper than EMS if they wish to. Registered mail however takes a longer period to arrive which is normally 14 to 21 days depending on the location of the city. The rate for the Registered Mail is calculated as follows (In USD):
Note: This service is NOT applicable to wholesale order. Registered mail is safe but there is no online tracking facility for registered mail.
Most items purchased from our website may be exchanged or returned within 14 working days from the date of shipment.
As the Founder of our company, we stand behind our products.
Only items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping.
Items that are not fit are not returnable. Please email us on the sizes, color etc before purchasing the items.
How To Return/Exchange an Item
Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.